Hidden DoorShipping Policy
4.1 Processing Time
Orders are processed within 2-5 business days of payment confirmation. During product launch periods and major trade events, processing may take longer; we will notify you if a delay is expected.
4.2 Delivery Time
Shipped from Shenzhen, China. Estimated delivery time after dispatch:
| Destination | Estimated Time |
|---|---|
| Hong Kong & Mainland China | 3–7 business days |
| Asia Pacific | 7–14 business days |
| Europe, North America & rest of world | 14–30 business days |
Delivery times are estimates and are not guaranteed. Customs inspection, public holidays, and carrier delays may extend these periods.
4.3 Shipping Costs
Shipping costs are calculated at checkout based on destination and order weight.
4.4 Customs, Duties and Taxes
Shipped from Shenzhen, China. Import duties, taxes, and customs clearance charges levied by the destination country are the sole responsibility of the buyer and are not included in the product price or shipping fee. Please check your local import regulations before ordering.
4.5 Tracking
A tracking number will be emailed to you once your order is dispatched.
4.6 Lost or Damaged Shipments
If your shipment is lost in transit or arrives damaged, contact support@hiddendoor.tech within seven (7) days of the delivery or expected delivery date. Please retain all packaging and provide photographs of any damage.
Where carrier tracking shows the parcel as delivered to the address provided by the buyer, the delivery obligation is considered fulfilled. We will assist in filing a carrier investigation but cannot guarantee reimbursement for parcels stolen after confirmed delivery.
4.7 Incorrect Address
Buyers are responsible for providing an accurate and complete shipping address. Where a shipment is returned, delayed, damaged, or lost because the address provided was incorrect or incomplete, because delivery was refused, or because the parcel was left uncollected, the buyer bears all resulting costs and losses — including return and re-shipment charges, and any damage to or loss of the goods arising from those circumstances.
配送政策
4.1 处理时间
订单于确认收款后 2-5 个工作日内 处理。于产品首发期及大型展会期间，处理时间可能延长；如预期延误，我们将另行通知。
4.2 送达时间
自中国深圳发出。发货后预计送达时间：
| 目的地 | 预计时间 |
|---|---|
| 香港及中国内地 | 3–7 个工作日 |
| 亚太地区 | 7–14 个工作日 |
| 欧洲、北美及其他地区 | 14–30 个工作日 |
送达时间为估算值，不构成保证。海关查验、公众假期及承运商延误可能延长上述时间。
4.3 运费
运费于结账时根据目的地及订单重量计算。
4.4 关税、税项与清关
自中国深圳发出。目的地国家征收之进口关税、税项及清关费用，概由买方自行承担，不包含于产品价格或运费之内。下单前请自行查明当地进口规定。
4.5 物流追踪
订单发出后，我们将以电邮向您提供物流追踪编号。
4.6 遗失或损坏
若您的包裹于运送途中遗失或到货时已损坏，请于送达日或预计送达日起七（7）日内联系 support@hiddendoor.tech。请保留所有包装，并提供损坏照片。
若承运商追踪记录显示包裹已送达至买方提供之地址，即视为已完成交付义务。我们将协助向承运商提出查询，但对确认送达后遭窃之包裹无法保证赔付。
4.7 地址错误
买方须提供准确、完整之收货地址。因买方提供之地址有误或不完整、拒收或未取件，导致包裹退回、延误、损坏或遗失者，由此产生之一切费用与损失，均由买方承担——包括退回及重新寄送之运费，以及货品在此过程中发生之损坏或遗失。
配送政策
4.1 處理時間
訂單於確認收款後 2-5 個工作日內 處理。於產品首發期及大型展會期間，處理時間可能延長；如預期延誤，我們將另行通知。
4.2 送達時間
自中國深圳發出。發貨後預計送達時間：
| 目的地 | 預計時間 |
|---|---|
| 香港及中國內地 | 3–7 個工作日 |
| 亞太地區 | 7–14 個工作日 |
| 歐洲、北美及其他地區 | 14–30 個工作日 |
送達時間為估算值，不構成保證。海關查驗、公眾假期及承運商延誤可能延長上述時間。
4.3 運費
運費於結賬時根據目的地及訂單重量計算。
4.4 關稅、稅項與清關
自中國深圳發出。目的地國家徵收之進口關稅、稅項及清關費用，概由買方自行承擔，不包含於產品價格或運費之內。下單前請自行查明當地進口規定。
4.5 物流追蹤
訂單發出後，我們將以電郵向您提供物流追蹤編號。
4.6 遺失或損壞
若您的包裹於運送途中遺失或到貨時已損壞，請於送達日或預計送達日起七（7）日內聯絡 support@hiddendoor.tech。請保留所有包裝，並提供損壞照片。
若承運商追蹤記錄顯示包裹已送達至買方提供之地址，即視為已完成交付義務。我們將協助向承運商提出查詢，但對確認送達後遭竊之包裹無法保證賠付。
4.7 地址錯誤
買方須提供準確、完整之收貨地址。因買方提供之地址有誤或不完整、拒收或未取件，導致包裹退回、延誤、損壞或遺失者，由此產生之一切費用與損失，均由買方承擔——包括退回及重新寄送之運費，以及貨品在此過程中發生之損壞或遺失。